Hoover Dishwasher Model Number DYM862X-AUS and DYM863X-AUS
We have recently identified a performance issue with Hoover dishwasher model numbers DYM862X-AUS and DYM863X-AUS (each, an Affected Model) following testing conducted by the Australia Government Greenhouse and Energy Minimum Standards Regulator. The testing concluded that the Affected Models displayed incorrect energy efficiency labels. Please note this is a performance issue and in no way impacts the safety of the product.
We are offering customers who have purchased an Affected Model with the following options:
- Customers can elect to have an authorised service agent attend their home free of charge to replace the component of the Affected Model that effects the energy rating. This will bring the product in line with the energy efficiency rating displayed. We would also like to provide a $25.00 The Good Guys Gift Card for the potential estimated increase in operating costs of the Affected Model up until the date the component is replaced.
- Alternatively, customers can elect not to have the relevant component replaced and instead receive a one off rebate in the amount of $114.00. This rebate is based on an estimate of the potential difference in operating costs that may be experienced in respect of the Affected Model over its average lifespan. This rebate will be provided via a Pay Less Payback Eftpos Gift Card which can be used in any merchant that accepts Eftpos.
If you purchased an Affected Model before 1 September 2017, please contact the Hoover Customer Care Team on 1300 769 522.