Important Notice


Hoover Dishwasher Model Number DYM862X-AUS and DYM863X-AUS

We have recently identified a performance issue with Hoover dishwasher model numbers DYM862X-AUS and DYM863X-AUS (each, an Affected Model) following testing conducted by the Australia Government Greenhouse and Energy Minimum Standards Regulator.  The testing concluded that the Affected Models displayed incorrect energy efficiency labels.  Please note this is a performance issue and in no way impacts the safety of the product.

We are offering customers who have purchased an Affected Model with the following options:

  1. Customers can elect to have an authorised service agent attend their home free of charge to replace the component of the Affected Model that effects the energy rating. This will bring the product in line with the energy efficiency rating displayed.  We would also like to provide a $25.00 The Good Guys Gift Card for the potential estimated increase in operating costs of the Affected Model up until the date the component is replaced.
  1. Alternatively, customers can elect not to have the relevant component replaced and instead receive a one off rebate in the amount of $114.00. This rebate is based on an estimate of the potential difference in operating costs that may be experienced in respect of the Affected Model over its average lifespan.  This rebate will be provided via a Pay Less Payback Eftpos Gift Card which can be used in any merchant that accepts Eftpos.

If you purchased an Affected Model before 1 September 2017, please contact the Hoover Customer Care Team on 1300 769 522.



Taking the work out of housework.

How Hoover do it.

Washing Machines

Built to last, featuring Aquavision water management.


The latest technology, designed to make lives easier.


Made for Generation Future

Hoover has been looking ahead for 100 years; gathering information, interpreting trends, and continuously innovating to give you the state-of-the art solutions of the future today. Hoover’s focus on Generation Future delivers appliance performance, consumption, ease of use, time management and confidence.

Technological Excellence

Hoover technology is underpinned by an in-depth analysis of today’s needs and solutions for tomorrow. Energy saving, reliability, environmental and user-friendliness, and enhancing your lifestyle and well-being are at the core of these technological advancements, and Hoover’s promise is excellent performance.

Distinctive Designs

Hoover harmoniously blends aesthetics with technological and ergonomic solutions to create appliances with distinctive style. Elegant lines and forms created for the future, exquisite materials, and attention to the smallest details demonstrate Hoover’s passion for design and creating unforgettable collections.

Where to buy

Where to Buy

Hoover appliances are available exclusively from The Good Guys. Visit your local store or shop online for click and collect or home delivery.


Contact Us

If you require further information or product support, feel free to get in touch with us directly.
PO BOX 154
Niddrie, VIC 3042
Phone: 1300 769 522

8:45am-5:00pm AEST


About Us

Known around the world, Hoover has celebrated over 100 years of making quality appliances for the home. Hoover is dedicated to creating and providing today what customers will demand as the standard of tomorrow. We’re constantly thinking ahead to ensure we are able to meet the needs of our many and varied customers with clever, affordable products that are simple and easy to use.